Information We Collect

Personal Information You Provide

When you engage with our financial planning services, we collect information you voluntarily share with us. This includes your name, email address, phone number, postal address, and financial details necessary for creating your family's financial plan.

• Contact details for communication and service delivery
• Financial information including income, expenses, assets, and liabilities
• Family composition and dependent information
• Investment preferences and risk tolerance assessments
• Insurance coverage details and beneficiary information

Information Collected Automatically

Our website automatically collects certain technical information to improve your browsing experience and ensure our services work properly.

• Device information, IP address, and browser type
• Pages visited, time spent on our website, and click patterns
• Referral sources and search terms used to find our services

How We Use Your Information

Your personal information helps us deliver personalized financial planning services tailored to your family's specific needs and circumstances.

Service Delivery

• Creating comprehensive financial plans based on your goals
• Providing ongoing financial advice and plan adjustments
• Monitoring progress toward your financial objectives
• Communicating important updates about your financial plan

Business Operations

We use collected information to improve our services, respond to your inquiries, and ensure compliance with Australian financial services regulations. This includes maintaining accurate records for regulatory requirements and enhancing our service offerings based on client feedback.

Information Sharing and Disclosure

We take your privacy seriously and only share your information in specific, limited circumstances that directly support your financial planning needs or meet legal requirements.

Service Providers

We work with trusted third-party providers who help us deliver our services effectively. These partners include secure document storage systems, financial analysis software providers, and professional insurance brokers when required for your financial plan.

Legal Requirements

We may disclose your information when required by Australian law, court orders, or regulatory authorities. This includes compliance with the Privacy Act 1988, Anti-Money Laundering and Counter-Terrorism Financing Act 2006, and other relevant financial services legislation.

Business Transfers

In the unlikely event ivoneoqueionius undergoes a business transition, such as a merger or acquisition, your information may be transferred as part of that transaction. We would notify you of any such change and ensure your privacy rights remain protected.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We're committed to helping you exercise these rights easily and promptly.

Data Security and Protection

Protecting your financial information is fundamental to our business. We implement multiple layers of security to safeguard your data both in transit and at rest.

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• Secure cloud storage with regular backup procedures
• Multi-factor authentication for all team member access
• Regular security audits and penetration testing
• Firewall protection and intrusion detection systems

Administrative Controls

Our team receives regular privacy and security training. Access to client information is limited to staff members who need it to provide your financial planning services. We maintain detailed access logs and conduct regular reviews of data handling procedures.

Physical Security

Our Mackay office implements physical security measures including secure document storage, restricted access areas, and proper disposal procedures for any physical documents containing personal information.

Data Retention and Disposal

We retain your personal information only as long as necessary to provide our services and meet legal requirements under Australian financial services regulations.

Retention Periods

• Active client records: Duration of our relationship plus 7 years
• Financial planning documents: 7 years after service completion
• Communication records: 7 years from last interaction
• Website analytics data: 26 months maximum

Secure Disposal

When retention periods expire, we securely delete digital records and shred physical documents. Our disposal procedures ensure that deleted information cannot be recovered or reconstructed.

International Data Transfers

While we primarily store and process your information within Australia, some of our technology providers may store data in secure facilities overseas.

When international transfers occur, we ensure these providers maintain privacy protections equivalent to Australian standards. We have agreements in place that require overseas providers to protect your information according to Australian Privacy Principles.

You can request specific information about where your data is stored and the safeguards in place by contacting our privacy team.

Changes to This Policy

We review and update this privacy policy regularly to ensure it reflects current practices and legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

Minor updates that don't affect how we handle your information may be made without direct notification, but we'll always update the effective date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.